LEARNERS' SUPPORT

Refund Policy

 

In the event a learner withdraws his/her enrolment, course fees will be refunded as follows upon receipt of the learner's written notice of withdrawal:

 

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Refund Processing & Notification

 

If Approved:

The refund will be processed and issued within 30 days.

The learner will receive an official confirmation upon refund completion.

 

If Rejected:

The learner will be notified within 5 days with a clear explanation of the reason for rejection.

 

Appeal Policy

 

Learners are allowed to appeal against assessment outcome or request for reassessment by writing in with detailed grounds for appeal / request for reassessment within 1 week of the date of assessment to the Training Manager.

 

All appeal must be lodged in with written letter/email and a S$50.00 appeal fee.

 

The Appeal Panel is responsible for reviewing and giving a decision on appeals against a “Not Yet Competent” (“NYC”) award. The final outcome as set down by the Appeal Panel is to be abided to by all parties.

 

Attendance & Assessment 

 

SSG requires all learners to take attendance using e-attendance via Singpass. Please download the Singpass App and set up an account (if this was not done previously) for e-attendance taking before the course start date. You may like to refer to the following link on steps to download the Singpass App – https://www.singpass.gov.sg/main/html/faq.html.

 

Kindly note that all learners are required to achieve a minimum of 75% attendance and be certified competent in all the assessment components.

 

Should any learner fail to meet the attendance/assessment requirements and/or terms and conditions of SSG's funding, he/she will not be eligible for the course fee funding and will have to bear the full course fees.